As part of the DFID programme a study was initiated by the Department entitled “Social Accountability Mechanisms” which would explore ways and means of enhancing the ability of citizens (especially the poor and marginalized) to engage with public servants and politicians in a more informed, direct and constructive manner so that the services under the(…)

e-Office – A National Mission Mode Project

e-Office is one of the Mission Mode Projects (MMP), under the National e- Governance Plan (NeGP). The NeGP as also the e-Office project has been approved by the Cabinet for implementation during the 11th Five Year The project is aimed at significantly improving the operational efficiency of Central Government Ministries and Departments through improvement in(…)


The Documentation and Dissemination Division of the Department primarily carries out the activities of documentation, incubation and dissemination of good governance practices of Centre, State/UT Government with a view to sharing of experience with each other and replication elsewhere. Besides, the Division also brings out periodic publications and maintains repository of reference material concerning public(…)


PG Division is responsible for Policy and Coordination and Monitoring of issues relating to redress of public grievances in general and grievances pertaining to Central Government Agencies in particular. To facilitate Ministries/ Departments/ Organizations, the Department has created a framework for efficient handling of public grievances (CPGRAMS). This system is web based and facilitates citizens(…)

Performance Related Incentive Scheme (PRIS)

Terms of Reference of the 6th Pay Commission mandated it to devise ways for transforming the Central Government organizations into professional and citizen friendly entities dedicated to the service of the people. The Terms of Reference also made it incumbent on the Commission to work out a pay package for Central Government employees that was(…)


In Public Administration today, one can witness a lot of wastages arising out of undue delay in decision-making, under utilisation of skills and inadequate use of resources (time, equipment, men, money, material and space). In order to reach the cherished goal of efficiency coupled with economy, it is necessary that the Government should initiate various(…)

Work Measurement and Management

Work management is defined as the “application of techniques designed to establish the time for a qualified worker to carry out a specified job at a defined level of performance”. Work measurement is also known as performance evaluation or performance analysis or performance audit. Work measurement by its very nature is more applicable to those(…)

Reorganisation of States

The British rulers in India had formed the provinces from time to time on ground of expediency. After the merger of states, a number of new administrative units were created. Therefore, there was an immediate need for the ‘Reorganisation of States’ on scientific lines, “so that the welfare of the people of each constituent unit(…)


The Indian Independence Act passed by the British Parliament in July 1947 provided the legal provision for the transfer of power. Its provisions were : Setting up of ‘two independent Dominions… to be known respectively as India and Pakistan’ on August 15, 1947. The Indian Dominion would include the whole of British India with the(…)

Rise of Muslim Communalism and Partition of India

Centuries before the British rule in India, the Hindus and Muslims had lived together without any bitterness and the century’s long cordial interactions and inter-relations between the two communities led to the growth of rich composite culture. But with the coming of the British, the Indian social scenario, where all communities had been living undiluted(…)