The Documentation and Dissemination Division of the Department primarily carries out the activities of documentation, incubation and dissemination of good governance practices of Centre, State/UT Government with a view to sharing of experience with each other and replication elsewhere. Besides, the Division also brings out periodic publications and maintains repository of reference material concerning public administration, management, information technology, and human resource development in the shape of rich and well equipped library’.


Series of Presentations on Best Practices : Presentation is being organized before a select group of Secretaries and senior officers. Officers of the concerned State Governments are called for making the presentation. In order to facilitate replication of these success stories in other less endowed states a novel initiative was taken by the Cabinet Secretary in January 2005 with the introduction of this presentation series on best practices. This has proved to be a useful platform for sharing of experiences of the champions of successful initiatives as also for learning lessons from the successes and failures. It is our experience that there is no dearth of innovative ideas and projects in our country. It is very much required to painstakingly scale these up and replicate them to other states so that the successful initiatives do not remain confined to islands of excellence only.


Regional Conferences on “Excellence in Governance’ : Consequent to the ‘Conference of Chief Ministers’ held in 1997, an Action Plan to facilitate Citizen Charter and accountable administration, effective and speedy public grievances redress system, transparency and Right to Information and dissemination of best practices has been adopted by the AR&PG. The Regional Conferences are being organized with a view to bringing National and State level organizations along with other stakeholders including NGOs, intelligentsia, media etc. on the same platform to share experiences in the formulation and implementation of good governance practices. Senior Officers of the Central and State Governments responsible for implementing good governance practices including Citizen Charters, officials from cutting edge level, representatives of the NGOs/consumer organizations, etc., will participate in the Conference.


Publication of Book and Production of Documentary Films on Best Practices: Publication of ‘Management In Government’ – A Quarterly Journal: Department of Administrative Reforms and Public Grievances is bringing out a quarterly journal “Management in Government” since 1969 in order to provide forum for frank exchange of views and opinions among administrators, academicians, scholars and others interested in public administration and public sector. Civil Services News’ – A monthly newsletter is also being published. This Division is engaged in organizing lecture series / presentations etc. of best practices across the country. These lectures / presentations are immensely useful for the administrators and the dissemination of success stories would facilitate replication of the same elsewhere also. As such, publication of books like Idea that have Worked.


Governance Knowledge Centre (GKC): Under the World Bank Project ‘Capacity Building for Poverty Reduction’, the DAR&PG had taken up an initiative to design and develop a web based repository of good governance initiatives and best practices. The GKC encompasses web based Digital Repository as also a support team comprising domain experts, resource persons, analysts along with technical professionals who continuously ensure dynamic updation of Knowledge Resources and Case Studies relevant profile of users visiting the repository. Digital Repository is envisaged as a tool to enable capture, organize, store for easy retrieval of digital contents with respect to the various selected case studies of “Good Governance Practices” in India and abroad.


Modeling Best Practices: The Department has the mandate to identify, incubate, document and disseminate of the best practices. In pursuance with this mandate the department has initiated a project Modeling Best Practices’ under DFID assisted programme on Capacity Building for Poverty Reduction. The objective of the project is (i) to identify, incubate document, analyse and customize the best practices for actual implementation in other States and (ii) proactively replicate select best practices on pilot basis in the willing states by developing states Three models have been prepared and ready for replication in the willing states. These are Jan Seva Kendra(Gujarat), Activity Based Learning(Tamil Nadu) and Radical Improvement in Delhi Education (NCT Delhi).


DOCUMENTATION AND DISSEMINATIONConference of Secretaries (AR) of all States/UTs: This is a new initiative. The objective of the project is (i) to create a national platform to share experiences of the states in the field of reforms/initiatives undertaken by them to improve public service delivery, make the administration effective, transparent and accountable; and to make the administration citizen friendly, (ii) Challenges faced by the State Government to achieve the above goal and (iii) fulfill the expectation of the State/UT Government from Department of AR&PG, Government.


The Delivery Monitoring Unit: This has been set up in the Prime Minister’s Office for review of the following flagship programmes/initiatives/iconic projects of the Government of India. The task of the Delivery Monitoring Unit is to ensure time-bound and effective delivery of identified programmes by Ministries assigned the responsibility. The Delivery Monitoring Unit seeks to ensure that information on the selected programmes/ initiatives/ projects would be placed in the public domain by the Ministry / Department concerned to enable citizen-monitoring. Ministries/Departments have been directed to place implementation status on their respective website under the caption “DMU Report”.


National Advisory Council

The National Advisory Council (NAC) has been set up as an interface with Civil Society. The NAC would provide policy and legislative inputs to Government with special focus on social policy and the rights of the disadvantaged groups. The NAC would also give attention to the priorities stated in the address of the President. In addition, the NAC would review the flagship programmes of the Government and suggest measures to address any constraints in their implementation and delivery. The NAC comprises distinguished professionals drawn from diverse fields of development activity who serve in their individual capacities. Through the NAC, the Government has access not only to their expertise and experience but also to a larger network of Research Organizations. NGOs and Social Action and Advocacy Groups.


UID: UIDAI’s mandate is to issue every resident a unique identification number linked to the resident’s demographic and biometric information, which they can use to identify themselves anywhere in India, and to access a host of benefits and services. The number (referred to until now as the ‘UID’) has been named Aadhaar, which translates into ‘foundation’, or ‘support’. This word is present across most Indian languages and can therefore be used in branding and communication of the UIDAI program across the country. As Mr. Nandan Nilekani, Chairman of the UIDAI notes, The name Aadhaar communicates the fundamental role of the number issued by the UIDAI the number as a universal identity infrastructure, a foundation over which public and private agencies can build services and applications that benefit residents across India.”

  1. Guarantee of uniqueness and centralised, online identity verification would be the basis for building these multiple services and applications, and facilitating greater connectivity to markets
  2. Would Give any resident the ability to access these services and resources, anytime, anywhere in the country
  3. Can for example, provide the identity infrastructure for ensuring financial inclusion across the country – banks can link the unique number to a bank account for every resident, and use the online identity authentication to allow residents to access the account from anywhere in the country
  4. Would also be a foundation for the effective enforcement of individual rights? A clear registration and recognition of the individual’s identity with the state is necessary to implement their rights -to employment, education, food, etc. The number, by ensuring such registration and recognition of individuals, would help the state deliver these rights.

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