DARPG has undertaken a project funded by the Department for International Development (DFID), UK on ‘Capacity Building for Poverty Reduction’ (CBPR). The purpose of CBPR programme is to assist the Ministry of Personnel, Public Grievances and Pensions in its efforts to promote and support improvements in public administration, which will benefit the poor and the marginalized. The UK Government has provided an assistance of six million pounds


The rationale for approach taken in this programme emanates from the fact that effective, efficient, and equitable delivery of basic services to the poor is a strong and positive correlate of poverty reduction. It is, therefore, reasonable to assume that competent and effective public service delivery systems within the realms of public administration are of critical importance for working towards poverty reduction.



The initiatives under the programme include :

  1. State of Governance Report: This entails assessment, through scoring of the States in the country on pre-determined dimensions of governance. The outputs of the initiative would be the rolling out of the State of Governance for States on an agreed working concept of Governance and its indicators with specific reference to poverty reduction.
  2. Functional and Strategic Review: This involves diagnosis and prescription for enabling AR&PG to emerge as the internal consultant to the Government on reforms with reference to the Citizen Charter developed by the Department. The final outcome is creation within DAR&PG, an institutional capacity to initiate, sustain and manage the reform process.
  3. Governance Knowledge Centre (GKC): The endeavor under this initiative would be to upgrade the GKC portal (indiagovernance.org) from a digital repository to a knowledge centre available for reference on issues pertaining to Governance.
  4. Training: This initiative envisages developing a Pan India Model for training of service delivery personnel at the cutting edge.
  5. Right to Information: It is proposed to undertake a comprehensive review of one year implementation of the Act with the help of an external consultant and subsequently provide assistance for implementing the suggested changes on account of the review.
  6. Collaboration with State Governments: Under the aegis of this initiative it is possible for state governments to propose initiatives which seek to build capacity at the institutional, organization or individual levels of the public administration in the state and can be developed in replicable models within the state and other states. The DARPG would work alongwith the state governments concerned on any such initiative and provide the necessary funding for attendant technical assistance in piloting and developing prototypes. Guidelines for such collaboration have been circulated to all the State Governments and 12 projects undertaken in collaboration with the State Governments.
  7. Social Accountability : This initiative intends to explore the ways and means of enhancing the ability of citizens (especially the poor and the marginalized) to engage with public servants and politicians in a more informed, direct and constructive manner so as to improve public service delivery for Health and Education sectors.
  8. Study Programme: This initiative is designed to help the official of the DAR&PG (and other related departments) to develop the working knowledge of governance, its operational implications through exposure to study programmes and consultative visits.
  9. Implementation of a Quality Management System: In order to drive individual departments and their delivery systems to more towards service delivery excellence, the Department of AR&PG seeks to pilot a model of quality service delivery. This effort involves Departments at the State level and service delivery units at the district or local levels. Services of expert agencies are procured who alongwith the State Administrative Training Institutes (ATIs) will help develop through a pilot testing methodology for implementing a quality management system.
  10. Modeling Best Practices : Department of AR&PG has identified a set of good practices in the area of administrative reforms for all-round use by State Governments. For this purpose, a replicable model is developed for a few identified best practices. The effort involves identifying and developing the underlying model from the existing best practice and then testing it in an identified place so that the explicability of the working model is established.



DARPG is working as the nodal point in respect of matters relating to international cooperation in the field of Civil Service, Personnel Management and Public Administration, which includes organizing programmes and visits of the foreign delegations in India and visit of Indian delegation abroad as part of project/ bilateral measures taken up in accordance with the Memorandum of understandings MOUs/ Agreements signed between India and other countries (bilateral or multilateral), viz, China, Malaysia, Brazil and South Africa and in respect of the cooperation with other international organizations of which the Ministry of Personnel, Public Grievances and Pensions is an institutional member. At present, there are four countries, with whom MOUs have been signed.



The advantage for Ministry of Personnel, Public Grievances and Pensions of becoming an institutional member of the HAS is that, it enables the Government of India in getting information on the latest development in the field of public administration through participation in international meetings and seminars organised by the HAS as well as through various journals, documents and study reports prepared/issued by them.



The Ministry of Personnel, Public Grievances and Pensions, Government of India became an institutional member of CAPAM in 1997. The membership is being renewed annually. The membership enables the Government of India to keep pace with the latest developments in the field of public administration, through participation in various programmes of CAPAM viz. International Innovations Awards Programme, International Innovations Cascading Programme, international meetings, seminars and conferences organized by CAPAM, as well as through various publications, journals and study reports issued by CAPAM. Secretary, Ministry of Personnel, Public Grievances and Pensions, as a Government of India nominee, in an ex-officio capacity, is member of CAPAM Board of Directors.



India has been participating in the CAPAM Award Programme since beginning and has won gold medals in 1998, 2000, 2002 and 2004 and silver medals in the year 2002, 2004 and 2006. The sixth CAPAM Awards Programme, was held at Barbados in conjunction with CAPAM Biennial Conference from October 19-22, 2008. Out of 27 projects

  • Jan Seva Kendra (JSK), ICT enabled Public Service Delivery Centre (Government of Gujarat).
  • Citizen Centric Approach for making Safe Motherhood – A Right for every Women, (Government of Madhya Pradesh)
  • Bio-Digester- An Innovation for Organic Farming, (Government of Karnataka)

Like this Article? Get Updates in EMAIL for FREE !!!